ISO/IEC 20000 Implementer Certified

ISO/IEC 20000 Implementer Certified validates your ability to implement, manage, and optimize an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018, covering the standard’s requirements, leadership, planning, operation, performance evaluation, improvement, and internal audit.

• Introduction to ISO/IEC 20000-1:2018: Overview of the standard, its purpose, and benefits for IT service management.
• Normative References: Key documents and regulations that support the implementation of ISO/IEC 20000-1:2018.
• Terms and Definitions: Essential terminology used in the IT service management framework.
• Leadership: The role of leadership in establishing and maintaining an effective ITSMS.
• Planning: Developing a structured approach for implementing and managing IT services.
• Support of the IT Service Management System (ITSMS): Key resources, documentation, and processes needed for successful implementation.
• Operation of the ITSMS: Managing and executing IT service management processes efficiently.
• Performance Evaluation: Monitoring, measuring, and analyzing IT service performance for continuous improvement.
• Improvement: Strategies for ongoing development and optimization of IT service management.
• Internal Audit of the ITSMS: Conducting audits to ensure compliance with ISO/IEC 20000-1:2018.
• Case Studies: Real-world applications and best practices for implementing an ITSMS.

This certification is ideal for IT service managers, consultants, auditors, process owners, and IT professionals looking to implement, manage, and optimize an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is also valuable for organizations seeking to enhance IT service efficiency and compliance.

Basic knowledge of IT service management is recommended. No prior certification is required.

• Exam Name: ISO/IEC 20000 Implementer Certified
• Exam Format: Multiple-Choice questions
• Exam Delivery: Web-based (single browser), closed book, no outside assistance, timed
• Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
• Number of Questions: 40
• Passing Score: 65%
• Available Languages: English/Spanish