Customer Experience Certified Expert

Customer Experience Certified Expert – CXCE addresses customer experience as a key differentiating factor in consumer decision-making within today’s globalized, competitive, and demanding market.

This certification provides the knowledge and tools needed to understand customer needs, create meaningful interactions, develop lasting relationships, and improve the customer experience before, during, and after the purchase of a product or service.

• Customer Experience Strategy
• Customer-Centric Organizations
• Customer Experience Value Chain
• Customer Experience Diagnosis
• Customer Archetypes
• Customer Journey Mapping
• Customer Segmentation and Differentiation
• Designing Innovative Customer Experiences
• Empathy Maps
• Service Blueprint
• Business Model Canvas
• Value Proposition Canvas
• Multichannel and Omnichannel Experience
• User Experience – UX and User Interface – UI
• Customer Experience Measurement
• Net Promoter Score – NPS
• Customer Effort Score – CES
• Employee Experience – EX

This certification is designed for professionals who want to create unique service experiences and generate a WOW effect as part of their customer value proposition. It is especially suitable for professionals working in:

• Customer Experience and Customer Management
• Sales and Commercial Management
• Trade Marketing
• Digital Transformation
• Marketing and Branding
• Corporate Communications
• User Experience Design
• Service and Product Design

There are no formal prerequisites for taking the examination. However, professional experience or basic knowledge of customer service, marketing, sales, communication, or customer management is highly recommended.

Successful completion of Customer Experience Certified Expert – CXCE training is also highly recommended. You can find a list of our accredited training organizations at Our Partners.

• Exam Name: Customer Experience Certified Expert – CXCE
• Exam Format: Multiple-Choice questions
• Exam Delivery: Web-based (single browser), closed book, no outside assistance, timed
• Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
• Number of Questions: 40
• Passing Score: 65%
• Available Language: Spanish