ISO/IEC 20000 Lead Auditor Certified

ISO/IEC 20000 Lead Auditor Certified validates your ability to lead and conduct external audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018, covering audit principles, planning, execution, reporting, lead auditor competencies, and advanced auditing techniques.

• ISO/IEC 20000-1:2018 Requirements: Key clauses and compliance requirements.
• Audit Principles and Types: Fundamental concepts and different types of audits.
• Audit Planning and Preparation: Steps to organize and prepare for an external audit.
• Audit Execution: Conducting effective audits and gathering objective evidence.
• Audit Reporting and Closure: Documenting findings, reporting results, and closing the audit.
• Lead Auditor Competencies: Essential skills and responsibilities of a lead auditor.
• Advanced Auditing Techniques: Best practices and methodologies for professional auditors.
• Case Studies: Real-world scenarios and practical audit applications.

This certification is designed for IT auditors, consultants, IT service managers, and professionals responsible for leading and conducting external audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is ideal for individuals ensuring compliance, service quality, and continuous improvement in IT service management.

Candidates must have the ISO/IEC 20000 Internal Auditor Certified certification before applying for this certification.

• Exam Name: ISO/IEC 20000 Lead Auditor Certified
• Exam Format: Multiple-Choice questions
• Exam Delivery: Web-based (single browser), closed book, no outside assistance, timed
• Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
• Number of Questions: 40
• Passing Score: 70%
• Available Languages: English/Spanish