ISO/IEC 20000 Internal Auditor Certified

ISO/IEC 20000 Internal Auditor Certified validates your ability to conduct internal audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018, covering the standard’s requirements, ITSMS operation and improvement, audit principles and techniques, and the role of the internal auditor.

• Introduction to ISO/IEC 20000-1:2018: Overview of the standard and its relevance to IT service management.
• IT Service Management System (ITSMS) Requirements: Key components and compliance obligations.
• ITSMS Operation, Evaluation, and Improvement: Managing, assessing, and optimizing IT service processes.
• Internal Audit of the ITSMS: Principles, techniques, and best practices for conducting audits.
• Role of the Internal Auditor in Certification: Responsibilities, reporting, and ensuring compliance.
• Case Studies: Practical examples and real-world applications of ITSMS audits.

This certification is designed for IT professionals, internal auditors, IT service managers, consultants, and process owners who want to develop the skills to conduct internal audits of an IT Service Management System (ITSMS) based on ISO/IEC 20000-1:2018. It is ideal for those working in organizations that implement, manage, or seek compliance with the standard.

Candidates must have the ISO/IEC 20000 Implementer Certified certification before applying for this certification.

• Exam Name: ISO/IEC 20000 Internal Auditor Certified
• Exam Format: Multiple-Choice questions
• Exam Delivery: Web-based (single browser), closed book, no outside assistance, timed
• Exam Duration: Once the exam begins, students have 60 minutes to complete the exam
• Number of Questions: 40
• Passing Score: 65%
• Available Languages: English/Spanish